At Crepesshop, we prioritise excellent customer service. We appreciate your decision to shop with us and will do our utmost to ensure you have a smooth and pleasant experience. This shipping policy outlines the delivery process for Crepesshop products.
Processing time, shipping duration and order cut-off time
Processing time
After placing your order, our team requires one business day to carefully process it.
Shipping Duration
After processing, orders are usually shipped within 1–3 business days within Germany (Monday to Friday).
For international orders, shipping takes 3–6 business days.
Order cut-off time
To ensure your order is processed on the same day, please place it before 12:00 PM Central European Time (CET/GMT+01:00).
Estimated total delivery time:
We aim to deliver your order within
2–4 business days for Germany and
4–7 business days for all other countries.
(Monday to Friday).
These are estimated delivery times. Your order may arrive earlier.
Shipping information from crepesshop
Shipping methods
We currently offer weight-based shipping via DHL.
Shipping costs
Shipping costs depend on weight and vary depending on the destination country. We currently ship to the following countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Germany, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, Cyprus and Switzerland.
Germany
|
weight |
price |
|
0 kg – 10 kg |
€9,90 |
|
10 kg – 12 kg |
€12,90 |
|
12 kg – 15 kg |
€15,90 |
|
15 kg – 20 kg |
€18,90 |
|
20 kg – 30 kg |
€24,90 |
|
30 kg – 40 kg |
€29,90 |
|
40 kg – 50 kg |
€36,90 |
|
50 kg – 60 kg |
€40,90 |
|
60 kg – 70 kg |
€49,90 |
|
70 kg – 80 kg |
€57,90 |
|
ab 80 kg |
€67,90 |
Switzerland
|
weight |
price |
|
0 kg – 5 kg |
€26,90 |
|
5 kg – 10 kg |
€31,90 |
|
10 kg – 15 kg |
€36,90 |
|
15 kg – 20 kg |
€41,90 |
|
20 kg – 25 kg |
€46,90 |
|
25 kg – 30 kg |
€51,90 |
|
30 kg – 35 kg |
€69,90 |
|
35 kg – 40 kg |
€74,90 |
|
40 kg – 45 kg |
€79,90 |
|
45 kg – 50 kg |
€84,90 |
|
50 kg – 55 kg |
€89,90 |
|
ab 55 kg |
€94,90 |
EU-Countrys
|
weight |
price |
|
0 kg – 5 kg |
€21,90 |
|
5 kg – 10 kg |
€26,90 |
|
10 kg – 15 kg |
€31,90 |
|
15 kg – 20 kg |
€36,90 |
|
20 kg – 25 kg |
€41,90 |
|
25 kg – 30 kg |
€46,90 |
|
30 kg – 35 kg |
€64,90 |
|
35 kg – 40 kg |
€69,90 |
|
40 kg – 45 kg |
€74,90 |
|
45 kg – 50 kg |
€79,90 |
|
50 kg – 55 kg |
€84,90 |
|
over 55 kg |
€89,90 |
Delivery Address
We deliver to the shipping address provided during checkout within the countries we serve.
Order changes
If you wish to change your order (e.g. the delivery address or the items), please contact our support team at info@crepesshop.com as soon as possible.
Changes may no longer be possible once the order has been shipped.
Lost or delayed shipments
If your order is lost or delayed, please email info@crepesshop.com
so we can assist you.
Shipment tracking:
Order tracking
Once your order has been shipped, you will receive a confirmation email containing tracking details. You can then track the status of your shipment in real time. Alternatively, you can view the status via our 'Track Order' page.
Tracking availability
Tracking information is usually available 24–48 hours after shipment.
Cancellations
Cancellation period:
After placing your order, you have a limited time to cancel it. Once the order has been shipped, cancellation may no longer be possible.
Cancellation process
To cancel your order, please email our support team at info@crepesshop.de
We will make every effort to process cancellations within the permitted timeframe.
Refunds for cancellations
Cancellations made within the permitted timeframe will be refunded in accordance with our returns and refunds policy.
Address accuracy
Address verification
Please ensure that you provide the correct shipping information during checkout. We are not responsible for deliveries to addresses that have been provided incorrectly.
Address correction
If you notice an error in your delivery address, please email us at info@crepesshop.de
before the order is shipped. Additional fees may apply.
Undeliverable shipments
If a shipment is returned to us due to an incorrect address, additional shipping or handling fees may apply.
By placing an order with Crepesshop, you agree to the terms of this shipping policy.
If you have any questions or require further assistance, please email us at info@crepesshop.com.
Contact information:
Customer service: 24/7
Business hours: 08:00–17:00 (Monday–Friday)
Email: info@crepesshop.com
Phone: +49 711 93343900
Address: Adolf-Murthum-Straße 23, 70771 Leinfelden-Echterdingen, Germany