Thank you for shopping with us! Please read our terms of payment carefully to ensure that you understand the conditions that apply to transactions via our website. If you have any questions, please contact our customer service team. You can easily get in touch with us via the contact page. We will be happy to help you.
Accepted payment methods
We currently accept the following payment methods:
- SEPA transfer (prepayment by bank transfer)
- Credit card
- PayPal / PayPal Express / PayPal (credit card, direct debit, invoice if applicable)
- Amazon Pay
- Google Pay
Payment security
The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is protected during the payment process.
Payment processing
We process payments immediately at the time of purchase.
Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.
Currency
Our website processes all payments in EUR.
Failed transactions
If your payment is declined or fails:
Please contact your bank or payment provider for further information.
Is the problem still occurring? Then contact our support team; we will be happy to help you.
Refunds and disputes
For information on refunds or disputes, please refer to our return and refund policy.
For further questions:
Our customer service is available Monday to Friday from 8 a.m. to 5 p.m. If you encounter any problems, please contact us; we will respond within 24 hours.
Email: info@crepesshop.com
Telephone: +49 711 93343900
Address: Adolf-Murthum-Straße 23, 70771 Leinfelden-Echterdingen, Germany