Right of Withdrawal for the Sale of Goods

Right of Withdrawal for Consumers 
(A consumer is any natural person who concludes a legal transaction for purposes which can predominantly not be attributed to either their commercial or their independent professional activity.)

Withdrawal Instructions

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day

- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods within a uniform order and these are or will be delivered uniformly;

- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods within a uniform order and these are delivered separately;

To exercise your right of withdrawal, you must inform us (Foodis GmbH, Adolf-Murthum-Str.23, 70771 Leinfelden-Echterdingen, Phone: +49 711 933 43 900, Email: info@crepesshop.com) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.

You can also exercise your right of withdrawal online via a correspondingly designated button ("Withdraw from contract" or similar designation) on our website (www.crepesshop.com). If you use this online function, we will promptly send you a confirmation of receipt on a durable medium (e.g. by email) including information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may refuse the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You shall return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.

You shall bear the direct costs of returning the goods that can be sent by parcel as well as the direct costs of returning the goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 300.

You shall only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to examine their condition, properties and functioning.

Grounds for Exclusion or Expiry

The right of withdrawal does not exist for contracts

- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which can spoil quickly or whose expiration date would be exceeded quickly;
- for the supply of alcoholic beverages whose price was agreed upon at the time of the conclusion of the contract but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the supply of newspapers, magazines or illustrated periodicals with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
- for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.